Working with Return Material Authorizations

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After the buyer makes a request for credit, that request becomes visible at the Return Material Authorization window.

To view your transactions pending RMA's, log in with your user name and password, and then either select Return Material Auth from the Sell menu, or click the Return Material Auth line in the Message Center.

The RMAs Pending window lists all the transactions for which a buyer is asking credit.

Searching for a Specific Line Item

To find a specific line item on the RMA Pending screen, you can search for information with the Find function located at the top of the screen or you can sort by column.

• To search for a particular line item, enter the word(s) or number(s) you wish to find and select the column from the drop-down list; then click the "go" button.
  

  The window refreshes and displays only the results of your search. To view all your RMAs Pending again, click the line about RMAs Pending in the Message Center.

• To sort by column, click the column heading. Example: The Trans ID column can be sorted in ascending or descending order.

Working with RMAs

1. Select an action from the drop-down list:
   
2. Click the Submit button. If you selected Accept, the RMAs Pending window opens.
   
3. Enter an RMA number and any additional information, as needed.
4. Click the Accept Request button. The RMAs Pending list screen opens, where you can search for additional RMAs pending.

If no RMA is submitted for an RFC, the RFC will be autocanceled in 7 calendar days.